Returns & Exchanges

Returns & Exchanges

Your satisfaction is very important to us. You have 30 days from the date of delivery to return or exchange any piece.

What we accept

Returns and exchanges are welcome on pieces that are:

  • Unworn — no signs of wear, damage, or alteration
  • In their original packaging — box, pouch, and any included care materials
  • With all tags and documentation (authenticity cards, warranty info) intact

What we can't accept

  • Pieces that have been worn, resized, engraved, or altered
  • Custom or personalized orders
  • Pieces returned after the 30-day window

How it works

  1. Email us at evolve.finejewelry@gmail.com or use our contact form within 30 days of delivery. Include your order number and whether you'd like a refund or exchange.
  2. Return shipping is arranged by you. Buyers cover return shipping unless the piece arrived damaged or incorrect — in which case we cover it in full. We recommend a tracked, insured service.
  3. Package the piece securely in its original packaging to prevent damage in transit.
  4. Refund or exchange is processed within 3–5 business days of the piece arriving at our fulfillment center, once inspected. Refunds return to your original payment method.

Exchanges

For exchanges, we recommend processing as a return plus a new order rather than a direct exchange — it's faster, and it guarantees your new piece is in stock.

Resizing

We offer complimentary resizing on rings within 60 days of purchase. Email us to start a resizing request.

Damaged or incorrect?

Contact us within 7 days with photos and we'll make it right — including return shipping.

Lifetime warranty

Every piece carries our lifetime warranty. If a piece fails through normal wear, contact us and we'll make it right.